Whitemail Insights and Vulnerability Scanner
Benefits
Reduced time in manually sorting out mail, particularly those that require immediate attention. Increased transparency in information leading to timely and targeted/specialist support to claimants.
Details
- Tool name
- Whitemail Insights and Vulnerability Scanner
- Organisation
- Department for Work & Pensions
- Status
- live
- AI method (as recorded)
- Computer Vision, Large Language Model, Natural Language Processing
- AI method (normalised tags)
- Computer Vision Large Language Model Natural Language Processing
- Usecase
- Document Intelligence
- Origin
- gov.uk
- Owning team
- Directorate for Digital Modernisation & Efficiency
- Date added
- 27 November 2025
- Scrape date
- Source note
- The system processes approximately 25,000 scanned documents/letters daily. It consists of two tools: Vulnerability Scanner to identify potentially vulnerable customers and Whitemail Insights to classify incoming mail into themes. The system is hosted on AWS with end-to-end encryption and no internet access for enhanced security. [Source]