Virtual assistants for customer service
Benefits
Reducing call volumes, improving customer satisfaction, and providing 24/7 service.
Details
- Tool name
- Virtual assistants for customer service
- Organisation
- UK Local Governments
- Status
- live
- AI method (as recorded)
- Natural Language Processing, Machine Learning
- AI method (normalised tags)
- Natural Language Processing Machine Learning
- Usecase
- Conversational AI
- Origin
- local.gov.uk
- Owning team
- Customer service teams
- Date added
- Scrape date
- Source note
- Virtual assistants help residents find information by understanding queries in plain English and providing relevant answers [Source]