SpeakAI
Benefits
The tool is intended to improve efficiency by identifying and prioritising urgent calls, whilst also handling general and day-to-day enquiries about ASC services. For straightforward queries, for example requests for information about care homes in the area, the voice agent is programmed to provide answers directly. The voice assistant is programmed to detect high-risk scenarios, such as mental health crises or a safeguarding incident, and can automatically divert calls to emergency services or designated teams.
Details
- Tool name
- SpeakAI
- Organisation
- London Borough of Hounslow
- Status
- pilot
- AI method (as recorded)
- Natural Language Processing, Machine Learning
- AI method (normalised tags)
- Natural Language Processing Machine Learning
- Usecase
- Decision Support
- Origin
- hounslow.gov.uk
- Owning team
- Adult Social Care (ASC) Front Door team
- Date added
- Scrape date
- 13/07/2026
- Source note
- This is a time limited pilot and functionality may change as the service is evaluated. The pilot will begin with the Adult Social Care (ASC) Front Door team (the first point of contact for anyone who needs help, support, or information about care services) and will handle real incoming calls from residents. During the pilot, the service is currently available in English only. Callers can request to speak to a human adviser at any point during the call. [Source]