RITA (Referral and Intelligent Triage Analytics)

Benefits

Frees up consultant time, improves consistency of triage decisions, reduces manual processing time, and allows clinicians to quickly assess urgency levels for patient care.

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Details

• Tool name: RITA (Referral and Intelligent Triage Analytics)
• Organisation: Deloitte
• Status: pilot
• AI method (as recorded): Machine Learning
• AI method (normalised tags): Machine Learning
• Usecase: Health AI
• Origin: AI in Health and Care Award
• Owning team: Deloitte
• Date added: 28 April 2025
• Scrape date: 23/02/2026
• Source note: Part of 79 AI solutions being supported by the NHS AI Lab and the Accelerated Access Collaborative [Source]
• Source URL: https://digital.nhs.uk/services/ai-knowledge-repository/case-studies/using-ai-to-improve-back-office-efficiency-in-the-nhs