QuickAction
Benefits
QuickAction provides several benefits: 1) Automating needs assessment forms from transcribed mobile phone recordings, reducing manual processes and allowing more time with residents. 2) Meeting minute automation that halved time spent on this task, helping meet statutory deadlines. 3) Improved case auditing by reviewing historical case notes to identify improvements. 4) Analysis of textual survey responses, converting handwriting to digital text. 5) Estimated to have saved 107 days of staff work time. 6) Expected benefits include reduced staff sickness, less recruitment needs, fewer overtime claims, and better insights into residents' thoughts.
Details
- Tool name
- QuickAction
- Organisation
- Wigan Council
- Status
- pilot
- AI method (as recorded)
- Natural Language Processing, generativeAI, Machine Learning
- AI method (normalised tags)
- Natural Language Processing generativeAI Machine Learning
- Usecase
- Workflow Automation
- Origin
- local.gov.uk
- Owning team
- Wigan Council's adult social care (ASC) team
- Date added
- Scrape date
- 18/05/2026
- Source note
- Case study from Local Government Association website describing Wigan Council's implementation of AI tools in adult social care [Source]