Qualifications Chatbot
Benefits
Easier access to information for those seeking information about qualifications, currently the process is reliant on internal e-mail exchange. Access to a 24-hours qualifications enquiry service – currently the service is complicated and if telephone assistance is needed, it's limited access Monday to Friday. Increased efficiency for the enquiries team to deal with complex queries.
Details
- Tool name
- Qualifications Chatbot
- Organisation
- Social Care Wales
- Status
- pilot
- AI method (as recorded)
- generativeAI, Natural Language Processing
- AI method (normalised tags)
- generativeAI Natural Language Processing
- Usecase
- Conversational AI
- Origin
- wales.gov
- Owning team
- Digital Team
- Date added
- 28 January 2025
- Scrape date
- Source note
- Beta chatbot using OpenAI in Logicdialog to provide information about social care qualifications in Wales. [Source]