Microsoft Copilot
Benefits
The council has identified several benefits including enhanced productivity, reduced administration time, ability to summarize lengthy email threads, intelligent meeting recaps, and freeing up staff time to focus on more meaningful and strategic tasks that increase services to residents and improve role satisfaction.
Details
- Tool name
- Microsoft Copilot
- Organisation
- Surrey Heath Borough Council
- Status
- pilot
- AI method (as recorded)
- generativeAI, Natural Language Processing, Large Language Model
- AI method (normalised tags)
- generativeAI Natural Language Processing Large Language Model
- Usecase
- Workflow Automation
- Origin
- local.gov.uk
- Owning team
- Surrey Heath Borough Council IT Department
- Date added
- 3 February 2025
- Scrape date
- Source note
- This case study details Surrey Heath Borough Council's pilot of Microsoft Copilot with two licenses issued to senior IT staff to assess AI's potential value before wider organizational rollout. [Source]