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Microsoft Copilot

Benefits

Customer service: 33% reduction in call wrap time (2 minutes per call) for 100+ agents. Executive assistants: 20% reduction in task completion time (60-90 minutes saved daily). Project management: Streamlined project initiation through meeting transcripts and documentation templates. HR: Reduced job advert creation time from hours to minutes. Additional benefits for neurodivergent staff, particularly improved meeting participation for deaf colleagues through advanced transcription.

View source URL for details

Details

Tool name
Microsoft Copilot
Organisation
Buckinghamshire Council
Status
live
AI method (as recorded)
Natural Language Processing, generativeAI, Large Language Model
AI method (normalised tags)
Natural Language Processing generativeAI Large Language Model
Usecase
Workflow Automation
Origin
local.gov.uk
Owning team
IT Department led by Tony Ellis (IT Director) and Peter Parfitt (Head of Digital and AI Programme Lead)
Date added
Scrape date
06/07/2026
Source note
Buckinghamshire Council's early adoption of Microsoft Copilot across multiple departments including customer service, executive assistance, project management, HR, and social care. [Source]
Source URL
https://www.local.gov.uk/case-studies/buckinghamshire-council-early-adoption-microsoft-copilot