Hey Geraldine
Benefits
The chatbot has delivered several improvements: 1) Upskilled the workforce by enhancing staff knowledge and confidence with 24/7 access to information, 2) Saved the Occupational Therapy team time (15 minutes per conversation, totaling over 300 hours during the six-week trial period with 1,200 conversations), 3) Increased OT productivity by allowing therapists to focus on more complex cases and strategic tasks, 4) Promoted technology adoption as part of a wider digital solution strategy including Virtual Smart Flat, Co-Pilot and Magic Notes.
Details
- Tool name
- Hey Geraldine
- Organisation
- Peterborough City Council
- Status
- live
- AI method (as recorded)
- Natural Language Processing, Large Language Model, generativeAI
- AI method (normalised tags)
- Natural Language Processing Large Language Model generativeAI
- Usecase
- Conversational AI
- Origin
- peterborough.gov.uk
- Owning team
- Technology Enabled Care and Therapy Team, Peterborough City Council
- Date added
- 22 July 2025
- Scrape date
- Source note
- The chatbot is based on the expertise of Geraldine Jinks, who has worked for Peterborough City Council for 35 years as a therapy practitioner. Over 3 months, she worked with the development team to feed the AI tool information so it could answer questions in her usual chatty and direct manner. Following success with staff, the next step is to develop a self-serve version for residents to access directly. [Source]