GOV.UK Chat
Benefits
GOV.UK Chat offers users a faster way to get answers about government services. According to user feedback, it saves time by providing clear, concise answers, relevant links, and step-by-step lists - sometimes saving users from making phone calls to department call centers. In a follow-up survey, 73% of GOV.UK app users found the chat useful, and 64% were satisfied with it. The system achieved 90% accuracy across all topics, which is higher than widely-used consumer AI assistants for government-related questions.
Details
- Tool name
- GOV.UK Chat
- Organisation
- Government Digital Service
- Status
- pilot
- AI method (as recorded)
- Large Language Model, generativeAI
- AI method (normalised tags)
- Large Language Model generativeAI
- Usecase
- Conversational AI
- Origin
- gov.uk
- Owning team
- Government Digital Service (GDS), GOV.UK AI team
- Date added
- Scrape date
- 26/06/2026
- Source note
- Blog post by Sam Dub (Lead Product Manager, GOV.UK AI, GDS) and Sharon McDonald (Lead User Researcher, GDS) discussing findings from two public pilots of GOV.UK Chat with over 10,000 users asking 26,000 questions. The system uses Amazon's Bedrock platform and Anthropic's Claude models. [Source]