GOV.UK Chat
Benefits
Feedback suggested a preference for GOV.UK Chat over traditional search and navigation methods. Nearly 70% of users found the chatbot's responses useful and about 65% were satisfied with their experience. The tool helps users with more complex questions navigate the large GOV.UK website.
Details
- Tool name
- GOV.UK Chat
- Organisation
- Government Digital Service
- Status
- pilot
- AI method (as recorded)
- Large Language Model, Retrieval Augmented Generation
- AI method (normalised tags)
- Large Language Model Retrieval Augmented Generation
- Usecase
- Conversational AI
- Origin
- gov.uk
- Owning team
- Government Digital Service (GDS)
- Date added
- Scrape date
- Source note
- The system was powered by API calls to OpenAI LLMs and used a Qdrant vector store for data retrieval. The RAG approach was preferred over fine-tuning because GOV.UK content is updated regularly. [Source]