GOV.UK Chat
Benefits
Helps people more quickly navigate complex advice, providing straightforward, personalized answers that collate information spread across dozens of pages. Aims to reduce bureaucracy, with UK adults currently spending an estimated 56 hours per year on government-related admin.
Details
- Tool name
- GOV.UK Chat
- Organisation
- Department for Science Innovation and Technology
- Status
- pilot
- AI method (as recorded)
- Large Language Model, generativeAI, Natural Language Processing
- AI method (normalised tags)
- Large Language Model generativeAI Natural Language Processing
- Usecase
- Conversational AI
- Origin
- gov.uk
- Owning team
- Department for Science, Innovation and Technology
- Date added
- 5 November 2024
- Scrape date
- 27/02/2026
- Source note
- The chatbot is being developed by a team of in-house data scientists, developers and designers. Earlier trials showed 70% user satisfaction. Additional safety measures include guardrails to prevent inappropriate responses. The AI Safety Institute (AISI) has been consulted on the work. [Source]