EPS Assist Me
Benefits
Improved onboarding efficiency — suppliers receive immediate, consistent answers grounded in EPS documentation. Reduced reliance on human support — frees EPS staff for higher‑complexity cases. Higher accuracy — RAG architecture reduces hallucination risk by grounding responses in the latest EPS materials. Continuous improvement — feedback mechanisms provide insights into common issues and information gaps. Secure by design — uses NHS‑approved cloud patterns (S3, Lambda, Bedrock, IAM) with guardrails to mitigate unsafe content.
Details
- Tool name
- EPS Assist Me
- Organisation
- NHS England
- Status
- pilot
- AI method (as recorded)
- Natural Language Processing, Retrieval Augmented Generation, Large Language Model
- AI method (normalised tags)
- Natural Language Processing Retrieval Augmented Generation Large Language Model
- Usecase
- Search and Retrieval
- Origin
- gov.uk
- Owning team
- Electronic Prescription Service
- Date added
- Scrape date
- 08/06/2026
- Source note
- EPS Assist Me is an AI‑powered Slack‑based support tool that helps suppliers onboarding to EPS obtain fast, accurate answers during onboarding and technical integration. It uses Retrieval‑Augmented Generation (RAG) to ground responses in authoritative EPS documentation, ensuring accuracy and reducing hallucinations. [Source]