Digital Assistant
Benefits
Frees up live chat agents to deal with more complex queries, gets information to customers quickly and efficiently, potential for additional capacity to be created at contact centre to be filled with other customer contact channels
Details
- Tool name
- Digital Assistant
- Organisation
- Network Rail
- Status
- live
- AI method (as recorded)
- Natural Language Processing
- AI method (normalised tags)
- Natural Language Processing
- Usecase
- Conversational AI
- Origin
- gov.uk
- Owning team
- National Contact & Communities team
- Date added
- 17 December 2024
- Scrape date
- Source note
- Information extracted from the Algorithmic Transparency Record for Network Rail's Digital Assistant chatbot [Source]