DfT Lab Correspondence Handling AI

Benefits

Improved efficiency in processing ~70,000 pieces of correspondence annually, saving time and reducing errors in data entry and routing

Tool name: DfT Lab Correspondence Handling AI
Organisation: Department for Transport
Status: pilot
AI method (as recorded): Machine Learning, Natural Language Processing
AI method (normalised tags): Machine Learning Natural Language Processing
Usecase: Workflow Automation
Origin: gov.uk
Owning team: DfT Lab
Date added: 9 April 2018
Scrape date
Source note: AI prototype at DfT for handling correspondence, using ML to extract data from scanned documents and route appropriately. [Source]
Source URL: https://dftdigital.blog.gov.uk/2018/04/09/the-write-stuff-how-we-used-ai-to-help-us-handle-correspondence/