Contact Centre Chatbot

Benefits

Improve resident satisfaction in South Cambridgeshire's contact center through implementation of a chatbot system

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Details

• Tool name: Contact Centre Chatbot
• Organisation: South Cambridgeshire
• Status: live
• AI method (as recorded): Natural Language Processing, Large Language Model
• AI method (normalised tags): Natural Language Processing Large Language Model
• Usecase: Conversational AI
• Origin: local.gov.uk
• Source note: Chatbot implementation in South Cambridgeshire's contact center to improve resident satisfaction and service delivery [Source]
• Source URL: https://www.local.gov.uk/case-studies/south-cambridgeshire-contact-centre-chatbot-improve-resident-satisfaction