Chatbots and AI for Local Government
Benefits
The project explored the feasibility of adopting or developing a common, open source platform for local government to use to develop chatbot/AI solutions. The benefits case describes a methodology for calculating a 'Chatbot Target Value' based on call volumes and first-time resolution rate, particularly focusing on waste and recycling services.
Details
- Tool name
- Chatbots and AI for Local Government
- Status
- pilot
- AI method (as recorded)
- Natural Language Processing, Large Language Model
- AI method (normalised tags)
- Natural Language Processing Large Language Model
- Usecase
- Conversational AI
- Origin
- localdigital.gov.uk
- Owning team
- Oxford City Council and partners
- Date added
- Scrape date
- 29/04/2026
- Source note
- A collaborative discovery project between 13 local authorities exploring chatbot/AI applications for government services, focusing on waste and recycling, planning, revenue and benefits, and highways services. [Source]