Celonis Process Mining for Outpatient Services
Benefits
Reduced the Did Not Attend (DNA) rate from 10% to 4%. This avoided 1,800 missed appointments each week, allowing 900 more patients to be seen per week. The success positioned the Trust as a Centre of Excellence for process mining.
Details
- Tool name
- Celonis Process Mining for Outpatient Services
- Status
- live
- AI method (as recorded)
- Machine Learning, Other
- AI method (normalised tags)
- Machine Learning Other
- Usecase
- Workflow Automation
- Origin
- uhcw.nhs.uk
- Owning team
- University Hospitals Coventry and Warwickshire (UHCW) NHS Trust
- Date added
- 19 February 2025
- Scrape date
- Source note
- UHCW NHS Trust won the Top Internal AI Implementation category at the 2025 Tech Innovation CUBEd Awards for their work using AI and process mining to improve outpatient services. The project caught the attention of NHS England and other trusts. [Source]