Ask Ops Chatbot
Benefits
The chatbot provides users with responses quickly by searching across 1000 files in seconds, which would take a human days. It provides an improved user experience by allowing the user to avoid searching and reviewing multiple documents to find their answer. Benefits include accuracy, as the chatbot can accurately recall information of relevance and not miss content. The Current operations team believe that 90% of the frequently asked questions to their human-based team could be answered by the chatbot.
Details
- Tool name
- Ask Ops Chatbot
- Organisation
- Department for Science Innovation and Technology
- Status
- pilot
- AI method (as recorded)
- Natural Language Processing, Large Language Model, Retrieval-Augmented Generation
- AI method (normalised tags)
- Natural Language Processing Large Language Model Retrieval-Augmented Generation
- Usecase
- Conversational AI
- Origin
- gov.uk
- Owning team
- Functional Data & Analytics
- Date added
- 17 December 2024
- Scrape date
- Source note
- Information extracted from the Algorithmic Transparency Record for the Ask Ops Chatbot tool published on GOV.UK [Source]