Annie (AIDA)
Benefits
Annie provides 24/7 access to adult social care information and advice, supports in 40+ languages, offers text and voice note options reducing barriers to use, handles approximately 50 conversations per week (equivalent to one full-time advisor), has 20% usage outside standard hours, achieves 74% user satisfaction, helps staff with additional resources, and strengthens Bradford's ASC prevention offer by supporting immediate queries and signposting resources from trusted services.
Details
- Tool name
- Annie (AIDA)
- Organisation
- Bradford Council
- Status
- live
- AI method (as recorded)
- generativeAI, Natural Language Processing
- AI method (normalised tags)
- generativeAI Natural Language Processing
- Usecase
- Conversational AI
- Origin
- local.gov.uk
- Owning team
- Bradford Council Adult Social Care
- Date added
- Scrape date
- 18/05/2026
- Source note
- Case study from Local Government Association website describing Bradford Council's implementation of AI digital assistant Annie for Adult Social Care front door services, launched in October 2025. [Source]