AI Triage Tool in NHS App
Benefits
29% reduction in phone queues at GP practices, directs patients to the right care first time (GP appointment, pharmacy, A&E, community service or self-care advice), helps clinicians prioritize care, maintains patient satisfaction levels, helps end the 8am rush for appointments
Details
- Tool name
- AI Triage Tool in NHS App
- Organisation
- NHS England
- Status
- live
- AI method (as recorded)
- Natural Language Processing, Machine Learning
- AI method (normalised tags)
- Natural Language Processing Machine Learning
- Usecase
- Health AI
- Origin
- england.nhs.uk
- Owning team
- NHS England
- Date added
- Scrape date
- 17/08/2026
- Source note
- The AI triage tool is due to reach more than 200,000 patients within the next 12 months and be available to all NHS App users by April 2028. It adapts questions based on patient responses to get a detailed view of their condition. [Source]