AI powered customer service assistant
Benefits
Delivering smarter, more efficient public services; enabling council workforce to focus on using skills and expertise rather than routine tasks
Details
- Tool name
- AI powered customer service assistant
- Organisation
- St Helens Borough Council
- Status
- live
- AI method (as recorded)
- Large Language Model, Natural Language Processing, Machine Learning
- AI method (normalised tags)
- Large Language Model Natural Language Processing Machine Learning
- Usecase
- Conversational AI
- Origin
- news.sthelens.gov.uk
- Owning team
- St Helens Borough Council
- Date added
- Scrape date
- 25/09/2026
- Source note
- Mentioned in a news article about St Helens Borough Council's participation in the Liverpool City Region AI Summit. The council showcased several AI initiatives including this customer service assistant as part of their Smart Borough ambition. [Source]