AI Assistant
Benefits
Helps residents find answers to council tax questions more quickly and easily, speeds up response times, frees up staff time for complex queries, improves customer experience
Details
- Tool name
- AI Assistant
- Organisation
- Croydon Council
- Status
- live
- AI method (as recorded)
- Large Language Model
- AI method (normalised tags)
- Large Language Model
- Usecase
- Conversational AI
- Origin
- news.croydon.gov.uk
- Owning team
- Croydon Council
- Date added
- 22 April 2025
- Scrape date
- Source note
- AI Assistant trial on council tax pages, based on Microsoft Copilot. Positive testing results, informing wider rollout. [Source]